"I’m good at my job. Computers aren't my thing."

A builder who doesn’t want to deal with computers

Good at what he does. Been in the trade most of his life. Turns up when he says he will, and most of his work comes from people recommending him to their mates. That side of things works.

What doesn’t work is paperwork. Or apps. Or anything that involves sitting at a screen trying to remember passwords after a long day on site.

When Making Tax Digital started coming up, it sounded like more tech, more logins, and more time spent doing something he doesn’t want to do. Something that felt like a second job.

How we help
We don’t ask him to change how he works. We just give him a simple way to send what we need, usually in under a minute from his phone.

We take care of the rest in the background, keeping everything organised, submitted and compliant. He can carry on focusing on his work without that constant feeling that something’s being missed.